Invoices, failed payments and refunds

Where to find your invoices, what happens when a payment fails, and how refunds work.

Open Settings → Plan and billing. Under Invoices you can open each invoice or download it as a PDF.

Have a promo code? Type it on the payment page when you choose a plan.

If a payment doesn't go through

• Your plan keeps working while we try again over the next days.
• We email you on the day it fails, after 3 days and after 7, and Plan and billing shows a notice.
• Tap Pay the invoice to pay it with another card, or Update your card for future payments.
• If it still can't be taken, your page moves to the Free plan. It stays online, and you can choose a plan again any time.

Cancelling and refunds

Cancel any time from Manage billing: your plan stays until the end of the period you've paid for. Our Refund Policy explains when we refund.